Refund policy

Here is a clean, professionally formatted Return & Refund Policy tailored for UrbanGrateetude (urbangrateetude.com), specifically structured for an apparel brand and ready to paste directly into your Shopify store.

Return & Refund Policy

Thank you for shopping at UrbanGrateetude (https://urbangrateetude.com/). We take pride in the quality and craftsmanship of our apparel. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 7 calendar days from the date your order is delivered to request a return or exchange. Return requests initiated after 7 days will unfortunately not be eligible for a refund or replacement.

2. Return Eligibility & Conditions

Because we sell clothing and apparel, items must be returned in their original condition to be accepted:

  • Unworn & Unwashed: The item must show no signs of wear, stretching, alteration, washing, or dry-cleaning.

  • Original Tags & Packaging: All original brand tags, labels, and protective packaging must be intact and attached.

  • Odor & Stain-Free: Items must be free of makeup, deodorant stains, pet hair, perfume, detergent, or smoke odors.

  • Combos & Bundles: For combo packs (e.g., Combo of 2, 3, or 4), all items included in that combo must be returned together unless approved otherwise by our support team.

3. Non-Refundable Charges (Product Price Only)

  • Only the product purchase price is refundable.

  • Shipping charges are strictly non-refundable. If you paid a delivery/shipping fee on your order, that amount will be deducted, and only the net price paid for the garment(s) will be refunded.

  • If a reverse pickup is scheduled on your behalf, any applicable return courier fee may also be deducted from the final refund amount.

4. Inspection & Verification Process

  1. Shipment Receipt: Once your return package reaches our warehouse, it will enter our verification queue.

  2. Quality Inspection: Our Quality Assurance (QA) team inspects the garment(s) to verify that they meet the condition guidelines outlined in Section 2.

  3. Notification: Once inspected, we will notify you via email/SMS regarding the approval or rejection of your refund.

Note: If an item is returned in an ineligible condition (e.g., worn, washed, stained, or missing tags), the return will be rejected, no refund will be issued, and the item will be shipped back to you at your expense.

5. Refund Issuance & Timelines

Once your return is verified and approved:

  • Prepaid Orders (Card, UPI, Net Banking, Wallets): The product amount will automatically be credited back to your original payment method within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: Our support team will request your bank account details or UPI ID. The refund will be processed via direct bank transfer (NEFT/IMPS/UPI) within 3 to 5 business days following approval.

6. Damaged, Defective, or Incorrect Items

If you receive a defective item, a printed graphic error, or the wrong size/product:

  • Please notify us within 48 hours of delivery.

  • Send photos or a short video showing the issue along with your order ID to our support channel.

  • Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.

7. How to Initiate a Return

To start a return, please follow these steps:

  1. Send an email to [dibyendugmc@gmail.com]

  2. Include your Order Number (e.g., #GT1024), registered phone number, and the reason for the return.

  3. Attach clear photos of the product and tags if applicable.

  4. Our support team will review your request within 24–48 hours and provide you with return instructions and shipping details.

Contact Us

For any questions regarding our Return & Refund Policy, please get in touch with us: